Terms and conditions

These Business Terms and Conditions regulate in accordance with the valid legal regulation of the Civil Code (hereinafter referred to as the “Civil Code”) the mutual rights and obligations between the company:

Business name: Crazy good s.r.o.
Registered seat: Pezinská 2, 900 26 Slovenský Grob
ID: 44 126 026
entered in the Commercial Register of the District Court Bratislava I., section: s.r.o., file no. 52118 /B

Introductory provisions

These general terms and conditions are an integral part of the Agreement. The Contract and the General Terms and Conditions are drawn up in the Slovak language. By concluding the Contract, the Buyer declares that he has read, understood and will follow the current wording of these terms and conditions and agrees with their wording. The current version of these Terms and Conditions is freely available on the website of Crazy Good s.r.o. and everyone is allowed to view and archive them.

Orders, conclusion of contract, payment terms and delivery of goods

The crazygood.sk website contains information about the Goods and its properties, its prices, as well as the costs associated with the delivery and packaging of the Goods. Prices include value added tax and all related fees. Prices remain valid until they are displayed on the website www.crazygood.sk.
The Buyer is obliged to pay the Seller the purchase price of the Goods agreed in the Purchase Contract, including the costs incurred for the delivery of the Goods by the following methods of payment:

  • cash payment upon taking over the Goods at the Seller’s premises
  • cash payment upon taking over the Goods of the courier company
  • payment by card upon receipt of the Goods of the courier company
  • cashless transfer to the Seller’s account

It is not possible to adjust the composition of the goods according to the Buyer’s requirements. If the Buyer requests such a change, the Seller is obliged to inform the Buyer that his request cannot be complied with.

The condition for concluding the Purchase Agreement is the completion of all prescribed data and requirements specified in the “Order”.

When ordering the Goods, the Buyer is obliged to fill in all mandatory data in the “Order”, which contain information about the goods, the method of payment of the Purchase Price, information about costs associated with delivery of the Goods and information on the required method of delivery of the ordered Goods.
The Buyer puts the individual items of the Goods in the required quantity into the virtual shopping cart. After selecting the required Goods, the Buyer clicks on “Add to cart”. On the following page, the Buyer can modify the quantity and type of Goods, fill in the required data and choose the method of delivery of the Goods. Subsequently, the Buyer confirms his order by pressing the “Order with payment obligation” button. The Seller will confirm to the Buyer the receipt of the order by e-mail. The Contract is concluded at the moment of sending the Order and the Buyer hereby accepts all business conditions stated in these general business conditions current on the day of execution of the Order.
The Buyer declares that the data stated in the order or otherwise provided to the Seller are correct and true. The Seller is not liable for any damage or complications caused by the reporting of incorrect or false data by the Buyer. The Buyer is liable to the Seller for the damage caused to him by reporting incorrect or false personal data.
The Seller is entitled to demand payment of the full purchase price and other costs before sending the Goods to the Buyer.
The Seller reserves the right to cancel the order or part thereof in the event that there are serious circumstances preventing the production or delivery of the ordered Goods to the Buyer.
After payment of the Purchase Price and other costs, the Seller shall send the Buyer a tax document on the transferred payments electronically or, in the case of personal collection at the Seller’s premises, will issue a tax document to him personally upon receipt of the Goods.

Warranty and complaints

The rights and obligations of the contracting parties with regard to liability for errors are governed by the relevant generally binding regulations.
Food, vegetable or fruit defects are considered irremediable.
The Buyer is obliged to store the Goods according to the instructions given on the packaging. If the Buyer requests a complaint about the Goods, which demonstrably did not follow the manufacturer’s instructions stated on the packaging or was caused by improper handling or storage, such a complaint will not be accepted.
In the case of a complaint, the Buyer is obliged to state the reasons for the complaint.
When ordering, there is a possibility of a difference of +/- 5%, between the ordered and delivered Goods, and this deviation is not considered an error.
Complaints are handled immediately, but no later than 30 days from the submission of the complaint.

Withdrawal from the Contract

Withdrawal from the Purchase Agreement must be made by the Buyer in writing. Withdrawal from the Purchase Agreement must contain the Buyer’s personal data, the number and date of the Order, the specification of the Goods, the required method of returning the Purchase Price from the Seller and send the completed request for withdrawal of the Purchase Agreement to the Seller’s billing address.
In the event that the Buyer withdraws from the Contract and delivers the Purchased Goods to the Seller, the Seller shall return the Purchase Price for the claimed goods to the Buyer.
Final provisions
These Terms and Conditions supersede all other oral and written statements and the agreement between the Seller and the Buyer regarding the Agreement, with the exception of the Agreement itself, the agreements of which take precedence over these Terms and Conditions.
After its conclusion, the Contract is imposed by the Seller for the purpose of its successful fulfillment, however, the Seller does not undertake to allow the Buyer repeated access to the concluded contract.
The wording of the Business Conditions may be unilaterally amended or supplemented by the seller. This provision does not affect the rights and obligations arising during the period of validity of the previous version of the Terms and Conditions.
If any of the provisions of the Terms and Conditions becomes invalid or ineffective, the invalid provision will be replaced by a provision whose meaning is as close as possible to the invalid provision. The invalidity or ineffectiveness of any provision shall not affect the validity and effectiveness of the other provisions.
The Seller is not bound by any codes of conduct in relation to the Buyer. The Buyer may address his complaints directly to the Seller or to the relevant supervisory or state supervisory authority.
If the relationship related to the use of Crazy Good or the legal relationship established by the Agreement contains an international (foreign) element, then the parties agree that the relationship is governed by the law of the Slovak Republic. This does not affect the consumer’s rights under generally binding legislation.

In Slovenský Grob 13.11.2020

These Business Terms and Conditions regulate in accordance with the valid legal regulation of the Civil Code (hereinafter referred to as the Civil Code”) the mutual rights and obligations between the company: